关于涉及国航自营纽约(肯尼迪、纽瓦克)、华盛顿航线客票非自愿处置标准的通知

尊敬的用户:

受2018年1月4日美国大雪影响,为做好受影响旅客航班变更及退票相关服务工作,现决定:

一、 适用范围

凡在2018年1月2日24时(含)前购买的,旅行日期为2018年1月3日零时(含)至2018年1月8日24时(不含)期间,持国航999客票(包括“三不准”客票及里程兑换客票)且订妥国航自营涉及纽约(肯尼迪、纽瓦克)、华盛顿航线航班的旅客。

二、航班变更

旅客首次提出航班变更申请,可在客票有效期内为其免费预订2018年1月31日24时(含)前航班。

旅客提出的航班再次变更申请或需变更至2018年2月1日零时(含)之后航班,须依据客票使用条件办理。

三、退票

旅客亦可在客票有效期内,选择申请办理退票手续,无须支付退票手续费。



Notice on Involuntary Ticket Change Handling Rules regarding Air China-Operated New York ( JFK / EWR ) or Washington D.C. Routes

In the aftermath of the heavy snow in USA on January 4, 2018, it’s now decided that the following rules would apply to the affected passengers who request flight change or refund.

I. Eligibility

Passengers who hold Air China “999” tickets (including Non-Refundable/ Non-Rerouteable/ Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) purchased before 24:00 on January 2, 2018 (included) for travel between 00:00 on January 3, 2018 (included) and 24:00 on January 8, 2018 (not included) and with confirmed reservations on Air China-operated New York ( JFK / EWR ) or Washington D.C. routes.

II. Flight change

Passengers who request flight change for the first time can, within the validity period of the ticket, be changed to a flight that departs before January 31, 2018 (included), with no flight change handling fee charged.

Passengers who request flight change again or request change to a flight that departs after 00:00 on February 1, 2018 (included) are subject to the conditions of use of ticket.

III. Refund

Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.


二○一八年一月五日