In the aftermath of the heavy snow in USA on January 4, 2018, it’s now decided that the following rules would apply to the affected passengers who request flight change or refund.
Passengers who hold Air China “999” tickets (including Non-Refundable/ Non-Rerouteable/ Non-Endorsable tickets and tickets exchanged for with PhoenixMiles kilometers) purchased before 24:00 on January 2, 2018 (included) for travel between 00:00 on January 3, 2018 (included) and 24:00 on January 8, 2018 (not included) and with confirmed reservations on Air China-operated New York ( JFK / EWR ) or Washington D.C. routes.
II. Flight change
Passengers who request flight change for the first time can, within the validity period of the ticket, be changed to a flight that departs before January 31, 2018 (included), with no flight change handling fee charged.
Passengers who request flight change again or request change to a flight that departs after 00:00 on February 1, 2018 (included) are subject to the conditions of use of ticket.
Passengers can also, within the validity period of the ticket, request a refund on ticket, with no refund handling fee charged.